Our Team’s Great, But There’s Always Room For One More

Who We Are Looking For…

We are in need of someone who can think on their feet. We require a type of person that can create happy clients by thinking ahead to prevent small issues becoming problems for our members. Our business is the combination of people and their information.

If you like to work towards a goal independently, with the backup of an experienced, happy, high performance team, we would love to hear from you.

Please note: We can only accept applications from Australian citizens, permanent residents, or a suitable open work permit.

Culture is Everything

We hire on mindset (not just skill-set).
Being a culture based business means the right attitude and leadership abilities are central to your success. We will guide you in the systems and best practices of the business.
We believe in making work, both fun and rewarding.

Our Values

Contribution

At IICT, we believe in delivering value to the lives of others through our contribution and service. We do this by giving our best each day, and always striving to improve from yesterday.

Accountability

We believe in always taking accountability for our actions and words. We do this by being congruent in keeping our word, being honest in our actions and cultivating honesty from others, and simply doing the right thing. This in turn, creates transparency and extraordinary results for all.

Belonging

We value working together as a team, building connection through recognition and support. To us at IICT, this means we being real and having genuine conversations, working together to achieve our best results, and being present with ourselves and each other every day.

Fun

We like to experience work as play at IICT. We do this by bringing joy to work each day, having fun with our clients, members, and each other.

Available Positions

Head of Growth and Marketing

A rare opportunity to accelerate your career in a positive, happy, collaborative and fun work environment.

The International Institute for Complementary Therapists (IICT), is an industry body offering membership and insurance for practitioners practicing complementary therapies.

For over 2 decades, IICT’s has been serving natural therapists and educators, our list of modalities have grown from 120 to more than 1,100, making IICT proud to provide the largest modality list in the world for professional membership and insurance. We operate in 35 countries world-wide.

The Role – Head Of Growth and Marketing

As the Head of Growth and Marketing for IICT, your role is pivotal in driving the company’s expansion (both domestic and internationally), increasing brand awareness, and maximizing revenue generation through strategic marketing initiatives.

This multifaceted position requires a unique blend of creativity, analytical skills, leadership, and a deep understanding of consumer behaviour and market trends.

You will be responsible for developing and executing comprehensive marketing strategies that align with the company’s goals and objectives, ultimately contributing to its overall success and growth.

Job Title: Head of Growth and Marketing
Location: Byron Bay Head Office – 3/84 Centennial Circuit, Byron Bay NSW.
Employment Type: Full-time

Responsibilities

  1. Developing Marketing Strategy: You will be responsible for creating and implementing a robust marketing strategy that aligns with the company’s growth objectives. This includes identifying target markets, analysing market trends, and developing innovative campaigns to drive brand awareness and customer acquisition.
  2. Brand Management: As the custodian of the company’s brand, you will ensure brand consistency across all marketing channels and communication touchpoints. You will work closely with our Content and Social Media Manager to develop compelling brand messaging and visuals that resonate with the target audience.
  3. Digital Marketing: Overseeing all digital marketing initiatives, you will be responsible for managing the company’s online presence, including: email marketing, social media, and online advertising campaigns. You will analyse performance metrics to optimize digital marketing efforts and drive conversion rates.
  4. Content Strategy: Developing a content strategy that engages and educates the target audience is essential for building brand credibility and driving customer engagement. You will oversee the creation of high-quality content across various platforms to support marketing campaigns and enhance brand visibility.
  5. Lead Generation: Implementing strategies to generate high-quality leads and nurture them through the sales funnel will be a key focus of your role. Collaborating with the sales team, you will develop lead generation campaigns that drive customer acquisition and revenue growth.
  6. Partnerships and Collaborations: Building strategic partnerships with other businesses, influencers, training providers and industry leaders can help amplify the company’s brand reach and drive growth. You will identify potential partnership opportunities (both domestically and international), and negotiate mutually beneficial collaborations to expand the company’s market presence.
  7. Data Analysis and Reporting: Analysing marketing performance metrics and KPIs to track the effectiveness of marketing campaigns is crucial for optimizing strategies and maximizing ROI. You will be responsible for generating regular reports and insights to inform decision-making and drive continuous improvement.
  8. Team Leadership: Building and leading a high-performing team is essential for executing strategies effectively. You will provide guidance, mentorship, and support to team members, fostering a collaborative and results-driven work environment.
  9. Management: We are seeking an experienced manager to lead our high-performing team to new heights of success. You will be expected to help drive innovation, foster collaboration and achieve results for the team. Working closely with the CEO you will assist with on-boarding new hires and support the CEO with team monthly reviews and on-going development.

Your Skills and Attributes

  • Bachelor’s degree in Marketing, Business Administration, or a related field (Master’s degree preferred).
  • Proven experience in a senior marketing role, with a focus on growth marketing and digital marketing.
  • Strong leadership skills and the ability to inspire and motivate a team.
  • Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments.
  • Creative thinker with a track record of developing innovative marketing strategies that drive business growth.
  • Proficiency in marketing tools and platforms, such as Google Analytics, CRM systems (Hubspot), social media management tools, and marketing automation software.

Soft Skills

  • We are a close-knit team, operating with a high degree of personal responsibility and emotional intelligence. Joining the team means being transparent and accountable as well as having and open and curious mindset.
  • Being coachable, you will be mentored by the CEO and expected to participate in monthly strategy sessions with our business coach.
  • Participate and lead team meeting and conduct team one on one sessions monthly.
  • Have a commitment to continuous learning, both personal and professional development.

Who you will be working with

We are a team of 20, in particular you will be leader and coach to our whole team and report directly to the CEO. The team members you will work closer with will be our Head of Content, Systems Manager, Business Analyst, Sales Manager and our Content and Marketing Assistant.

You will also participate in monthly strategy coaching calls with our business coach, and join in with our daily huddles; fortnightly whole team WIP meetings as well as our quarterly and annual planning days.

We also have fun at IICT, you’ll join us in our office antics, and quarterly fun and adventure days.

Our Systems and Tools

We utilise the following systems and tools: WordPress; Hubspot; Notion; Microsoft Teams; Signal; Employment Hero, to name a few.

Rewards & Benefits

  • Generous salary- $120,000-$140,000 (TBC at your interview), plus bonuses based on hitting KPI’s and peak performance
  • 4-day week (reviewed after 6-months of being in the role at 5-days a week)
  • Flexible work hours
  • Personal and career development

Hours

This is a full-time position for a 12-month minimum commitment. Once you’ve completed 6-months with us, you will be moved to a salary and a 4-day work week. Yes – you read that correctly! Work life balance is very important at IICT.

We believe we can accomplish just as much in four days as we can in five days – if we’re happy in our lives. There are copious amounts of research on the four-day working week and we’re proof of it in action.

After 3-months of working at IICT, we will do a review of your performance. We will also conduct a survey where you can provide us with feedback and you’ll have the opportunity for further advancements throughout the year.

Application Process

Part 1: Cover letter & CV

  • Up-to-date CV with your best contact number, email address and 3 professional references that can be verified.
  • A cover letter with a short description of yourself and why are you are the right fit for this position, and how our company values align with yours.

Part 2: Profile Questionnaire (required)
We use NLP profiling techniques to select suitable applicants. When answering these questions, just go with the first answer that comes to mind, it is usually the best one. Please submit these as part of your application, view the questionnaire here.

Part 3: Create a 3-minute video of yourself answering the following questions (required)
Upload the video to Google Drive and provide us with the link to add to your submission. You can simply record the video on your phone, no Hollywood quality production required. Please answer the following questions honestly:

  1. Why are you interested in this position?
  2. What do you know about our company?
  3. What is your ideal work environment?
  4. What are your strengths?
  5. Where do you see yourself in five years?

If you satisfy the above, please email our recruitment officer: Melissa at melissa@myiict.com with “Head of Growth Opportunity” as the subject heading and include the below documents; Google drive link and required information in either PDF or Word format.

Please note only shortlisted applicants will be contacted.
Please note: We can only accept applications from Australian citizens, permanent residents, or a suitable open work permit.

Applications close 5pm Friday May 31st 2024. 
We look forward to receiving your application.

Lawrence Ellyard, IICT Founder and CEO

Training Provider Services Specialist

  • Assist and Support IICT Training Providers
  • Four-day week, flexible hours*
  • Work in a positive, happy, and collaborative work environment

We are the International Institute for Complementary Therapists (IICT), an industry body offering membership and insurance for practitioners practicing complementary therapies. Over the years, IICT’s list of modalities have grown from 120 to more than 1,100, making IICT proud to provide the largest modality list in the world for professional membership and insurance.

The Role – Training Provider Services Specialist

The Training Provider Specialist role focuses on working with sole traders, schools, and colleges who offer complementary therapy courses to students around the world. In this rewarding role, you’ll be supporting providers by getting their courses certified by IICT for professional membership and insurance. Reporting to the CEO, the Training Provider Services Specialist is responsible for assisting IICT Training Providers and assessing new modalities. The role will be at the forefront of ensuring overall support and training advice for businesses is provided.

As a Training Provider Services Specialist, you will:

  • Develop, maintain and strengthen relationships with IICT Training Providers and Training Provider leads 
  • Support Training Providers to maintain high quality standard of training 
  • Assist with and assess online applications for Training Providers and their course curriculums 
  • Maintain knowledge of Industry best practice by conducting industry research, ensuring businesses are meeting statutory obligations under training legislation, regulations, and guidelines 
  • Liaising with IICT’s international insurance partners for course approval 

Your Skills and Attributes

  • Experience or qualification(s) in training and assessment
  • Highly organised, with an eye for detail
  • Experience or interest in natural therapies is essential
  • Strong administration, planning and problem-solving skills
  • Excellent communications skills, verbal, written
  • Knowledge of process required to develop a training course
  • Intermediate Microsoft office skills
  • Proficiency using CRM
  • Ability to work autonomously and within a team
  • Mature approach to work with capacity to have an informative discussion
  • Curious and open mindset

Rewards & Benefits

  • Generous salary
  • 4-day week (reviewed after 6-months of being in the role at 5-days a week)
  • Flexible work hours
  • Personal and career development

Hours
This is a full time position for a 12-month minimum commitment. Once you’ve completed 6-months with us, you will be moved to a salary and a 4-day work week. Yes – you read that correctly! Work life balance is very important at IICT. We believe we can accomplish just as much in four days as we can in five days – if we’re happy in our lives. There are copious amounts of research on the four-day working week and we’re proof of it in action.

After 3-months of working at IICT, we will do a review of your performance. We will also conduct a survey where you can provide us with feedback and you’ll have the opportunity for further advancements throughout the year.

Application Process

If you satisfy the above, please email Melissa at melissa@myiict.com with “Training Provider Services Specialist Opportunity” as the subject heading and include the below documents and required information in either PDF or Word format.

Please note only shortlisted applicants will be contacted. Applications close Friday 9th February 2024.  We look forward to receiving your application.

Please note: We can only accept applications from Australian citizens, permanent residents, or a suitable open work permit.

Part 1: Cover letter & CV

  • Up-to-date CV with your best contact number, email address and 3 professional references that can be verified.
  • A cover letter with a short description of yourself and why are you are the right fit for this position, and how our company values align with yours.

Part 2: Profile Questionnaire (required)
We use NLP profiling techniques to select suitable applicants. When answering these questions, just go with the first answer that comes to mind, it is usually the best one. Please submit these as part of your application, view the questionnaire here.

Part 3: Create a 3-minute video of yourself answering the following questions (required)
Upload the video to Google Drive and provide us with the link to add to your submission. You can simply record the video on your phone, no Hollywood quality production required. Please answer the following questions honestly:

  1. Why are you interested in this position?
  2. What do you know about our company?
  3. What is your ideal work environment?
  4. What are your strengths?
  5. Where do you see yourself in five years?

Member Services Specialist

We are in need of someone who can think on their feet. We require a type of person that can create happy clients by thinking ahead to prevent small issues becoming problems for our members. Our business is the combination of people and their information.

If you like to work towards a goal independently, with the backup of an experienced, happy, high performance team, we would love to hear from you.

Please note: We can only accept applications from Australian citizens, permanent residents, or a suitable open work permit.

Is this You?

  1. You’re highly organised with a very good eye for detail.
  2. You have exceptional written communication skills.
  3. You are able to work independently and have an ability to work in our team – you willl need to be able to work on your own and make decisions, but you will get full on the job training from our team to help get you started.
  4. You’re a motivated self starter with exceptional organisational and time management skills – you like getting things done in record time and don’t mind digging deep into data to achieve great results.
  5. You are proactive and a problem solver – admin for you is like numbers are for accountants, you’re obsessive in finding simple answers to complex systems.
  6. You can multitask and keep calm – our business is growing and evolving at the moment so the ability to jump from task to task is vital to your success here.
  7. You have strong technical skills and can adapt to new processes quickly. We have a stable technology platform but we are building more as we grow so the ability to take on new technical skills is required. An adaptive, flexible mindset is vital.

We have a positive, happy and collaborative work environment. We put your family first and support working parents (if you’re not a parent, you can still apply).

Check out our company values and learn why we do what we do by clicking here.

We are a performance based company, not clock watchers, you’ll be responsible for keeping track of your time and getting through your work in a dedicated and accurate manner. Responsibility and accountability are a must, we all make mistakes but how we own up, show up and ask for help are key to our collective success.

What’s involved?
We are currently a team of 14.

Daily tasks include: Responding to telephone and email enquiries; out-bound calls to potential and existing customers, processing new membership applications and processing membership renewals. One to one training will be provided by our team.

Skill set requirements

  • Experience in Mac OS.
  • HubSpot CRM and/or solid experience with another CRM
  • Experience in Word, Excel, Outlook (Microsoft 365)
  • Internet research to validate member enquiries and information
  • Ability to handle phone enquiries (in a friendly and calm manner)
  • Data entry and management skills
  • Knowledge of internet payment systems: Stripe and PayPal
  • The ability to multi-task and keep track of what you’re doing at all times

Specific values

  • Strong work ethic, self-starter and highly motivated, love a job well done
  • Happy to work in a high performance team environment
  • Solving peoples problems and collaborate on projects
  • Can work independently
  • A dedication to data accuracy and reliability
  • Ability to be flexible in your hours and willing to go the extra mile
  • Excellence in customer service, we have a passion for our members.

Hours

Full-time hours during the working week.
We can discuss times and options with you at your interview.

Conditions for the position and pay rate

If you are selected for an interview and have moved to the next round, you will be given a 1 week paid trial. After this first week is completed (and provided you are suitable for the position), we will award a full-time position at a competitive hourly rate, based on experience, plus super.

This is a long term position, for a 12-month minimum commitment. Once you’ve completed 6 months with us you will be moved to a salary and a 4 day work week. We feel it’s important to have work life balance and we can accomplish as much in four days as we can in 5 if we’re happy in our lives. There’s huge amounts of research on this and we’re proof of it in action.

After 3 months of working at IICT, we will do a review of your performance. We will also conduct a survey where you can provide us with feedback and you’ll have the opportunity for further advancements throughout the year.

Growth and education opportunities

We are dedicated to growing our people. Expect to learn and to be coached so you can be the best version of you. We will provide you with tools to further your experience and interpersonal skills so working as a team is truly experienced.

In addition to being on-boarded in a comprehensive manner, you will be accessed for culture fit by undergoing our social behaviour based questionnaire. This involves answering a series of questions that will help us to determine how you’ll integrate with our team.

Application Process

If you satisfy the above, please email our Founder & CEO, Lawrence Ellyard, lawrence@myiict.com with “Member Services Specialist Opportunity” as the subject heading and include the below documents and required information in either PDF or Word format.

Please note only shortlisted applicants will be contacted. Candidates will be considered for 4 weeks from the date of listing.

We look forward to receiving your application.

Part 1: Cover letter & CV

  • Up-to-date CV with your best contact number, email address and 3 professional references that can be verified.
  • A cover letter with a short description of yourself and why are you are the right fit for this position, and how our company values align with yours.

Part 2: Profile Questionnaire (required)
We use NLP profiling techniques to select suitable applicants. When answering these questions, just go with the first answer that comes to mind, it is usually the best one. Please submit these as part of your application, view the questionnaire here.

Part 3: Create a 3-minute video of yourself answering the following questions (required)
Upload the video to Google Drive and provide us with the link to add to your submission. You can simply record the video on your phone, no Hollywood quality production required. Please answer the following questions honestly:

  1. Why are you interested in this position?
  2. What do you know about our company?
  3. What is your ideal work environment?
  4. What are your strengths?
  5. Where do you see yourself in five years?

Discover More About IICT

Get more information about us and what we do.