Industry Regulations and Compliance in Australia

It’s important that all IICT Members are aware and stay abreast of changing industry regulations and compliance requirements. Please ensure that you read the latest information on these regulations and adhere to the guidelines.

If you have any questions or require further information, please contact or phone +61 2 5629 7777 Monday – Friday 10am – 4pm NSW, Australia.

  • Advertising General Code of Conduct

It’s important to make sure that any advertising you do to promote your business complies with the general code of conduct requirements, if appropriate. Click here to view the Advertising General Code of Conduct to ensure the advertising you’re doing (whether through television, radio, internet, print or any other form of media), complies with the law.

You can also access the “Advertising Code of Conduct” PDF in the Downloads/Resources area of the IICT Member Portal by clicking here to login in.

  • National Code of Conduct for Health Care Workers

The National Code of Conduct for Healthcare Workers sets out a range of minimum standards for health practitioners not regulated by AHPRA (the Australian Health Practitioner Regulation Agency). This National Code, agreed to by the Australian Council of Australian Governments (COAG) Health Council in April 2015, now known as the Health Ministers’ Meeting (HMM),  is intended to be enacted by every Australian state and territory.

The purpose of the National Code of Conduct, also referred to as the National Code or code-regulation regime, is to protect the public by setting minimum standards of conduct and practice for all unregistered health care workers who provide a health service. It will set national standards against which disciplinary action can be taken and if necessary a prohibition order issued, in circumstances where a health care worker’s continued practice presents a serious risk to public health and safety.

Who does the National Code of Conduct apply to?

The National Code, once enacted in a state or territory, applies to any person who provides a health service and is not subject to regulation under the National Registration and Accreditation Scheme (NRAS). In some circumstances it also applies to health practitioners registered under NRAS, to the extent that they provide services that are unrelated to or outside the typical scope of practice of their registration.

While each state and territory’s statute will identify who is subject to the National Code, health occupations likely to be captured will include (but are not limited to):

  • Allied health assistants
  • Art therapists
  • Aromatherapists
  • Assistants in nursing
  • Audiologists and audiometrists
  • Ayurvedic medicine practitioners
  • Bioresonance practitioners
  • Cardiac scientists
  • Clinical perfusionists
  • Complementary and alternative medicine (CAM) practitioners
  • Counsellors and psychotherapists
  • Dental technicians
  • Dental assistants
  • Dietitians
  • Herbalists
  • Homoeopaths
  • Hypnotherapists
  • Lactation consultants
  • Massage therapists
  • Medical scientists
  • Music, dance and drama therapists
  • Myotherapists
  • Naturopaths
  • Nutritionists
  • Optical dispensers
  • Orthoptists
  • Orthotists and prosthetists
  • Paramedics
  • Pharmacy assistants
  • Phlebotomists
  • Reflexologists
  • Reiki practitioners
  • Respiratory scientists
  • Shiatsu therapists
  • Sleep technologists
  • Social workers
  • Sonographers
  • Speech pathologists

Code of conduct information by state:

As of March 24th, 2022, the following states have not yet implemented a code of conduct for healthcare workers:

  • NT
  • ACT
  • Tasmania
  • WA – introduced to Parliament on 25 November 2021

Filing complaints for breaches of the code of conduct:

Health complaints organisations, sometimes called health complaints entities (HCEs), investigate concerns about health systems or health service providers. They can also investigate certain concerns about health practitioners, such as fees and charges and may also help with financial compensation and dispute resolution processes between health service users and health service providers. This can include mediation and/or conciliation.

Under the National Law, AHPRA works with health complaints organisations in each state and territory, to decide which organisation should take responsibility for and manage the concern raised about a registered health practitioner. These bodies can help you with complaints that AHPRA and National Boards cannot.

Information and contact details for health complaints organisations in each state and territory can be found here.