Our Team’s Great, But There’s Always Room For One More

Who We Are Looking For…

We are in need of someone who can think on their feet. We require a type of person that can create happy clients by thinking ahead to prevent small issues becoming problems for our members. Our business is the combination of people and their information.

If you like to work towards a goal independently, with the backup of an experienced, happy, high performance team, we would love to hear from you.

Please note: We can only accept applications from Australian citizens, permanent residents, or a suitable open work permit.

Culture is Everything

We hire on mindset (not just skill-set).
Being a culture based business means the right attitude and leadership abilities are central to your success. We will guide you in the systems and best practices of the business.
We believe in making work, both fun and rewarding.

Our Values


At IICT, we believe in delivering value to the lives of others through our contribution and service. We do this by giving our best each day, and always striving to improve from yesterday.


We believe in always taking accountability for our actions and words. We do this by being congruent in keeping our word, being honest in our actions and cultivating honesty from others, and simply doing the right thing. This in turn, creates transparency and extraordinary results for all.


We value working together as a team, building connection through recognition and support. To us at IICT, this means we being real and having genuine conversations, working together to achieve our best results, and being present with ourselves and each other every day.


We like to experience work as play at IICT. We do this by bringing joy to work each day, having fun with our clients, members, and each other.

Available Positions

Training Provider Services Specialist

  • Assist and Support IICT Training Providers
  • Four-day week, flexible hours*
  • Work in a positive, happy, and collaborative work environment

We are the International Institute for Complementary Therapists (IICT), an industry body offering membership and insurance for practitioners practicing complementary therapies. Over the years, IICT’s list of modalities have grown from 120 to more than 1,100, making IICT proud to provide the largest modality list in the world for professional membership and insurance.

The Role – Training Provider Services Specialist

The Training Provider Specialist role focuses on working with sole traders, schools, and colleges who offer complementary therapy courses to students around the world. In this rewarding role, you’ll be supporting providers by getting their courses certified by IICT for professional membership and insurance. Reporting to the CEO, the Training Provider Services Specialist is responsible for assisting IICT Training Providers and assessing new modalities. The role will be at the forefront of ensuring overall support and training advice for businesses is provided.

As a Training Provider Services Specialist, you will:

  • Develop, maintain and strengthen relationships with IICT Training Providers and Training Provider leads 
  • Support Training Providers to maintain high quality standard of training 
  • Assist with and assess online applications for Training Providers and their course curriculums 
  • Maintain knowledge of Industry best practice by conducting industry research, ensuring businesses are meeting statutory obligations under training legislation, regulations, and guidelines 
  • Liaising with IICT’s international insurance partners for course approval 

Your Skills and Attributes

  • Experience or qualification(s) in training and assessment
  • Highly organised, with an eye for detail
  • Experience or interest in natural therapies is essential
  • Strong administration, planning and problem-solving skills
  • Excellent communications skills, verbal, written
  • Knowledge of process required to develop a training course
  • Intermediate Microsoft office skills
  • Proficiency using CRM
  • Ability to work autonomously and within a team
  • Mature approach to work with capacity to have an informative discussion
  • Curious and open mindset

Rewards & Benefits

  • Generous salary
  • Four – day week (reviewed after 6 months of being in the role 5 days a week)
  • Flexible work hours
  • Personal and career development

This is a full time position for a 12-month minimum commitment. Once you’ve completed 6-months with us, you will be moved to a salary and a 4-day work week. Yes – you read that correctly! Work life balance is very important at IICT. We believe we can accomplish just as much in four days as we can in five days – if we’re happy in our lives. There are copious amounts of research on the four-day working week and we’re proof of it in action.

After 3-months of working at IICT, we will do a review of your performance. We will also conduct a survey where you can provide us with feedback and you’ll have the opportunity for further advancements throughout the year.

Application Process

If you satisfy the above, please email Melissa at melissa@myiict.com with “Training Provider Services Specialist Opportunity” as the subject heading and include the below documents and required information in either PDF or Word format.

Please note only shortlisted applicants will be contacted. Applications close Friday 9th February 2024.  We look forward to receiving your application.

Please note: We can only accept applications from Australian citizens, permanent residents, or a suitable open work permit.

Part 1: Cover letter & CV

  • Up-to-date CV with your best contact number, email address and 3 professional references that can be verified.
  • A cover letter with a short description of yourself and why are you are the right fit for this position, and how our company values align with yours.

Part 2: Profile Questionnaire (required)

We use NLP profiling techniques to select suitable applicants. When answering these questions, just go with the first answer that comes to mind, it is usually the best one. Please submit these as part of your application, view the questionnaire here.

Discover More About IICT

Get more information about us and what we do.